Privacy Policy

At Shinzaa, operated by ClickNest Holdings Limited (FLAT/RM A 12F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information when you visit our site, place an order, or contact us:

Your name, address, phone number, and email
Payment information (securely processed via third-party providers)
Order history and purchase details
Technical details such as IP address and browser type

We may also use cookies to enhance your experience and analyze website traffic.

2. How We Use Your Information

Your data is used to:

Process and ship your orders
Send order updates and promotional messages
Improve our website and product offerings
Detect fraud and ensure website security
Comply with applicable legal obligations

We never sell or rent your personal information to marketers.

3. Data Sharing

Your information may be shared with trusted third-party services as necessary for order fulfillment and customer support, including:

Payment gateways
Shipping and logistics partners
Email and customer support platforms
Analytics and site optimization tools

All partners are required to protect your data and use it only for intended services.

4. Data Retention

We retain your data only for as long as needed to fulfill our services, or as required by law.

5. Your Rights

You may request to:

Access or receive a copy of your personal data
Correct or delete your information
Unsubscribe from marketing emails at any time

To make a request, please email us at support@shinzaa.com.

6. Security Measures

We use industry-standard practices to keep your data safe, including encryption and access control. However, no method is 100% secure.

7. Children’s Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect data from children.

8. International Users

While we serve U.S. customers, your data may be stored or processed outside your local jurisdiction, including in Hong Kong.

9. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on this page.

10. Contact Us

Questions? Please reach out to us via the contact form or email at support@shinzaa.com.
We aim to respond within 24 hours.